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1. |
Continually seek ways to provide high quality, cost effective business and auxiliary services to the University.
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Strategic Priorities
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Being attentive to the trends of peer institutions and benchmarking against those implementing best practices.
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Accountability Measures
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Comparison of selected information against benchmarked organizations.
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2. |
Successful implementation of selected projects.
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2. |
Enhancing/modifying services to meet changing campus needs.
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Accountability Measures
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Services were successfully changed, modified, or enhanced.
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3. |
Embrace and integrate technology into business and auxiliary services programs.
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Accountability Measures
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Increased use of technology in programs.
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4. |
Increase operational efficiency.
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Accountability Measures
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Demonstrated increase in levels of service, volume, sales, commissions, etc.
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5. |
Provide marketing assistance to operations to provide the campus community with a consistent flow of information and as a means for obtaining customer feedback.
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Accountability Measures
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Survey results showing increase in flow of information and feedback.
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2. |
Provide guidance, leadership and direction to ensure that operations are fiscally sound.
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Strategic Priorities
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Maintain fiscal integrity and accountability.
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Accountability Measures
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Results of internal and state audits indicate that financial records are accurate and being maintained in an acceptable manner.
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2. |
Provide up-to-date reports to auxiliary managers and to senior administration regarding financial status of auxiliary operations.
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Accountability Measures
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Reports provided on regular basis and provide comparison of actual to budgeted figures.
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3. |
Recruit, train, and retain qualified staff and enhance their personal and professional growth and development.
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Strategic Priorities
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Provide all employees with opportunities for personal and professional development.
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Accountability Measures
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Funds set aside to allow for employee attendance at workshops and other training opportunities.
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2. |
Number of employees who participate in training opportunities, educational leave programs, etc.
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2. |
Encourage employees to evaluate processes and make recommendations for improvements.
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Accountability Measures
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Number of recommendations received and degree to which they were implemented.
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3. |
Provide employees with adequate equipment and workspace.
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Accountability Measures
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Perform annual audit of computer equipment and replace computer equipment when it reaches the end of its technologically useful life.
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2. |
Comparison of actual space allocated to employees to the SUS Office Space Square Footage Criteria.
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4. |
Ensure that employees are informed of issues that affect them, their offices, and the University.
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Accountability Measures
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Regular staff meetings held.
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2. |
Written and oral communication to staff.
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4. |
Provide excellent customer service.
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Strategic Priorities
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Embrace customer service opportunities and initiatives such as the "Making Way for Excellence" program.
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Accountability Measures
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Degree of participation by auxiliary managers in such things as cascade learning and serving on excellence teams.
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2. |
Develop and implement service recovery methods.
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Accountability Measures
Text Updated: Feb 28, 2005 | Current as of Nov 21, 2009
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1. |
Develop training materials and conduct training sessions.
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2. |
Implement and analyze customer service surveys.
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